Shipping policy

Silk Pearl Shipping Policy

Last Updated: December 11, 2025

At Silk Pearl, we are committed to providing you with a seamless and reliable shopping experience. This Shipping Policy outlines how we process and deliver orders, shipping options, costs, and estimated delivery times. By placing an order with us, you agree to the terms outlined below.

1. Processing Time

  • Orders are typically processed within 1–3 business days after payment is confirmed.

  • Orders placed on weekends or public holidays will begin processing on the next business day.

  • During peak seasons or promotional periods, processing times may be slightly longer.

2. Shipping Methods & Delivery Times

We offer the following shipping options:

Shipping Method Estimated Delivery Time* Notes
Standard Shipping 5–10 business days Tracking available
Express Shipping 2–5 business days Tracking available, faster delivery
International Shipping 7–21 business days Varies by destination, customs may apply

*Delivery times are estimates and may vary depending on your location, local postal services, and unforeseen delays.

3. Shipping Costs

  • Shipping costs are calculated at checkout based on your location, order weight, and chosen shipping method.

  • Occasionally, we may offer free shipping promotions. Check our website for current offers.

4. Order Tracking

  • Once your order ships, you will receive a confirmation email containing your tracking information.

  • You can use this information to monitor your shipment until it arrives at your door.

5. International Shipping & Customs

  • For orders shipped outside of Canada, customs fees, import duties, and taxes may apply and are the responsibility of the recipient.

  • Delivery times for international shipments may vary due to customs processing.

6. Lost or Damaged Packages

  • Silk Pearl is not responsible for delays caused by the carrier, customs, or extreme weather conditions.

  • If your package is lost or arrives damaged, please contact us at thesofthub.ca@gmail.com within 7 days of delivery.

  • We will work with you to resolve the issue, including replacement or refund as appropriate.

7. Shipping Address

  • Please ensure your shipping address is complete and accurate.

  • Silk Pearl is not responsible for orders shipped to incorrect addresses due to errors in the information provided.

8. Contact Us

If you have any questions about shipping, delivery times, or your order status, please contact us:

Email: thesofthub.ca@gmail.com
Address: 260300 Writing Creek Cres, Balzac, AB, T4A 0X8, CA